Good service from Erika at MTN Insurance Department (Pinnacle Marketing)

I had occasion just to check one of the cell phone accounts that I have with MTN on a business contract, and found that one of the phones was being charged an insurance premium that had not been agreed to by me, the responsible person for the account. The charge was first raised in February as a double charge, and double charged again in March. I emailed Customer Care, and after two attempts, I decided to phone the call center. I was put through to Erika du Preez at MTN Insurance department, (Pinnacle Marketing). She patiently listened to my rant about the insurance charge, calmed me down, and resolved the situation for me by investigating the situation while I was holding on. Within two hours, I received a confirmation by email that she had requested a full credit for all the premiums incorrectly charged on the account. Five star service from Erika du Preez.... many thanks