EM
Everton M
1 reviews | Active since Feb 2019
15 Mar 2019, 10:18
Good service by MTN and bad service by Vodacom
App**** for a new contract to pre-order the new Samsung galaxy s10 plus. The contract was approved and I got the phone a few days later. The whole process took less than a week, and I was able to go away and use that amazing phone on vacation. On the other had I also had app**** with Vodacom for the same contract and its still pending upto today. Thank you MTN for being efficient and putting the customer first.
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MTN South Africa's replyOfficial
15 Mar 2019, 10:47 Good day
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards,
Zenetta Portia Viljoen
Complaints Management Team
MTN South Africa's reply15 Mar 2019, 10:47
Official
Good day
Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.
At MTN we rely on feedback from our customers to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Warm Regards,
Zenetta Portia Viljoen
Complaints Management Team