DT
Dane T

1 reviews | Active since Dec 2010

19 Nov 2021, 08:32

Good riddance to MTN.

Dear MTN. Please can you do something about your communication and your customer service. Your "systems" have been slow for as long as I can remember. Your customer service is absolutely disgusting. and your retentions team could not even be bothered to try and retain a customer. Your best offer to me was one I could get myself as advertised on your yello trader. this after being promised that I would be given a much better deal to stay with MTN. only to find that its not what was discussed or what I wanted. Seriously guys, what on earth is wrong with you as a company? your retentions consultants all give different stories too? maybe you need to start looking at why people want to leave. Today, I completed my cancellation, and will be porting to your competition who CAN offer me the devices I want, and at a much lower price. Good riddance, from a long time loyal customer who is being treated like a number.

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