Good morning I can't say that I'm writing this email with a good spirit. I have been calling MTN and going into MTN stores at Clearwater mall and Campus Square begging people to do their jobs and they have failed several times to do so. I have been shout

Good morning

I can't say that I'm writing this email with a good spirit. I have been calling MTN and going into MTN stores at Clearwater mall and Campus Square begging people to do their jobs and they have failed several times to do so. I have been shouting and complaining for a simple task to be performed where all the paperwork is in place.

I cancelled my contract in December 2023 and I was advised that it ends in January 2024 and that I should bring it back by the end of January 2024 which I did. I was assisted by Phuthu at Clearwater and the device was checked and all was in order. I was provided with the IRM number below with all my details to allocate this query that has supposedly been escalated a million times but nobody at MTN seems to see the escalations including the managers who have no idea what they are doing. I'M SICK OF THIS PATHETIC SERVICE BEING SENT FROM ONE DEPARTMENT TO ANOTHER AND SOME OF THE AGENTS ATTITUDE IS SHOCKING.

MTN GET TO THE BOTTOM OF THIS AND CONTACT ME ONCE THIS CONTRACT IS OFFICIALLY CANCELLED AND STOP STOP STOP STOP SENDING ME BILLINGS.

THE NUMBER IN CONNECTION WITH THE CANCELLATION IS ***, IT WAS FOR A WIFI ROUTER.

IRM***5.