good money paid for no service, no refund, could not care less attitude from useless mtn staff

<p>for the last 4 days i could phone people but not receive phone calls. out my sim in another phone at mtn branch same problem so it is not a problem with my hand set. second time this has happned this year. last time it took 8 days to resolved 200 visits to the various mtn shops 10 hours phoneing the help desk.</p> <p>mtns response is that they will only be able to tell me what is the problem 5 working days that will be on 28 of november. The probem started on the 17 of november. mtn also made it clear to me that their policy is that they don not refund the days that i had no service even if it was their fault.</p> <p> </p> <p>Their help desk staff in general are rule, *********** and arrogant. they also like to put you on hold for 10 minutes and then simply drop the call. the one help desk assisant gave me a number to phone that would help me, this number was a mtn shop and when i phoned them i was told thay they do not do support after they put me on hold for 10 minutes. </p> <p> </p> <p>at this point i am trying to get out of 2 of my mtn cotracts as i simply cannot afford to be offline for so long as i am a business owner. please note that i have been a loyal customer of mtn for the 20 years</p>