GOOD LUCK WITH MTN - FALSE ADVERTISING

STAY AWAY FROM MTN TABLE BAY MALL AND MTN IN GENERAL...

So basically my phone is due for an upgrade, I browsed through MTN booklet and found the May 2020 specials.

On this specials page 15 is the contact I am interested in - Samsung A71, which are being advertised for R599 with a 3 month payment breather.

I called the Table Bay mall branch on the 5th of May on 09:52 and spoke to Cobus du Toit who was the store manager at that time. He informed me that he had no clue about this deal being advertised and spoke to one of his staff members (he also confirmed on this call that I am not the 1st customer querying about this and asked me where I saw it). In this same conversation he informed me that they do not have stock of this phone but will phone me back. He did return my call at 10:03 to state that the branch manager will go pick up a phone for me in Somerset Mall on the 6th and then I can upgrade.

The 6th I phoned to find out what time must I come to the store as the phone would have been delivered, I was then informed no the phone is not there yet and will come only the 7th.

The 7th he phoned me to state the phone is there and asked me to send a copy of my ID through which I've done. I then received an email from him stating that the 3 month payment holiday is not available on their system due to a technical issue.

I went to the mall as I had to collect a parcel from another shop and decided to go in for feedback, he then informed me that no they cannot load the special, I then said to them while I am here load it then without the payment holiday - system error so couldnt proceed with that, again no phone and no contract.

On Friday I was then informed that they are by passing the system so that it does not go through with the special (not even trying to sort the issues out). Which may I add is false advertising... Credit check 1 done...

Saturday morning - received SMS from Cobus that all is in order I can come in, I went in just to hear how he get frustrated with his staff, speak on the phone about my issue... just to be told that they cannot proceed as it is now credit check pending (after they deleted the transaction done on Friday and re-loaded it) Credit check 2 complete. Then I was informed that Cobus will hand over this upgrade to Martin from today as he is not on duty this week....

Saturday afternoon I received an sms to state that my credit check was approved.

Now for the big upgrade to take place... Monday 11 May... called Martin - he had no clue who I was... blaming the system to be offline and full of excused... then received a call from Cobus to say that he went in office to hand my upgrade over but that it is to Jeandre... he then explained that he have to "drop" the deal and they have to re-load it AGAIN.... Credit check number 3 to take place. Cobus then asked me what time can I come in (this was at 11) I said I will be able to be there at 1.... luckily just before 1 I called Jeandre and left several messages for him... finally I called and he pick up... just to be told his system is offline as MTN have to sign them up again and no use I come in... while on the phone he said wait I am online now.... we are at 3pm now... still no upgrade, still no call, NOTHING....

I am fed up with the experience and the lack of communication and care.

Can someone at MTN please assist me that knows how the system works and that know about the specials advertised PLEASE....

Also - MTN - you are aware of a law against false advertising???