NM
Navin M

1 reviews | Active since Aug 2009

13 May 2016, 07:38

Good for nothing - cannot resolve issues - Going to cancel contract

<p><font size="3" color="#000000" face="Times New Roman"> I called 808 on 6 May at 11h55 to find out about the 30GB additional data with my contract (Ref No.: ***). Call on 10 May at 13h30 (Ref No.:***). Call on 11 May at 14h00 (Ref No.:***). Called 12 May at 12h40 (Ref No.:***). Called on 12 May at 13h00 (Ref No.:***). I was promised a call back with the matter resolved but still nothing. I cannot belive after so many promises by MTN and call from me to the call center this matter is still not resolved. What poor service.</font></p> <p><font size="3" color="#000000" face="Times New Roman">This is a new contract and now I am going to cancel this contract with MTN. It is a My Choice 2GB contract with the Samsnung Galaxy Tab S2.</font></p> <p><font size="3" color="#000000" face="Times New Roman">Very disappointing.</font></p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2016, 21:45
Official
Thank you for your post We apologize for the delayed response and for any inconvenience incurred. Your number has been provisioned with the Free 30GB LTE Promo Data Bundle, please dial *141*1#ok to view the detailed balance. We sincerely hope that the above is in order and that we are able to restore your faith in us. Kind Regards Siphumezo REQ:***