Good for Nothing

I did I was transferred from one department to another until I was told that it was already 5 minutes to cancellation department closing time and I have to cancel it on the 19/12/2022. Think the initial call from DSV I arranged for the 14/12/2022 delivery because I was supposed to be out of the province by 15/12/2022 and now was inconvenienced by the lack of professionalism from their side costing me dearly.