Good enough yet still not enough.

And so MTN has done it again. I am not one to regularly complain however due to the service I got from the MTN Contact Center, I felt I should share. I was for almost 10 days under the impression that I may have misplaced my secondary phone that has an MTN number that I've used for over 2 years. Upon realising that it's been Too long I then called their contact center. The agent helped me block the sim and phone after having explained to her the circumstances under which I had come to the decision. Now, on the same call, I sought to have a Sim Swap done - and one would assume it would be straight forward as a person who had repeatedly RICA'd, swim swapped, confirmed and reconfirmed not only my ID number but also my address and almost every detail I could provide to them previously.

But it turns out the agent could not help because the phone had been in use after I lost it, so they could block the phone and sim based on the information I'd provided but could not conduct a Sim Swap because I could only provide two of the latest dialed numbers.