Good day, I have been struggling with them since the 23rd October to get an payment transfer to correct number and get my home wifi back online up until today no luck, everytime different story

Good day, I have been struggling with them since the 23rd October to get an payment transfer to correct number and get my home wifi back online up until today no luck, everytime different story. I am so frustrated as the client, I need to follow up and try to get this thing SORTED out. This service that I am receiving is beyond poor.