Good Customer Service

MTN Service and Repair Walk-In-Centre promises to make easier to stay connected and in touch by offering quick repairs to devices. Well my honest opinion is that this is not true, and I think you should review your processes there is certainly room from improvement. To support my opinion I received my phone after almost three weeks from the day it was booked in. <br> <br> Well processes fail everywhere, but it takes a very good consultant to turn this around. I would like to complement one of your company's greatest asset Saki Masilo for his exceptional sense of good customer service. During the past weeks I was really frustrated because I was disconnected from the world. Saki was very polite, professional and transparent at all times. He answered all my questions fully with no signs of annoyance. Saki is a customer service champion and this rare nowadays, particularly from cellphone service providers.<br> <br> In short this gentleman treated me like I am the only customer, surely this has to be commended.<br> <br> Please pass this on to the manager of the Bloemfontein Service and Repair Walk-In-Centre so Saki will get the credit she deserves.