Good Bye MTN

I have been a subscriber of MTN for 15 years. In March this year my phone broke and when i took it to the repair centre I was told that they do not repair the phone but replace it at my own cost. I then contacted the retentions department of MTN - but it would have been more productive to knock my head against a brick wall. i had 6 months left of my contract. I asked MTN if they would be prepared to allow me to early upgrade without cost to me as i felt that i was not informed at the time of taking out the contract that this type of phone is not repaired but replaced. i received BER certificate from the MTN repair centre in Montague Gardens. The retentions department did not know what a BER certificate was. (Beyond Economical Repair) . The retentions department pushed me from pillar to post but they refused to budge. Eventually i stopped the debit order and they then used that as an excuse to refuse me the early upgrade. in essence MTN had to write off R400 and would have had me as a client for 2 more years. The retentions department felt differently and did not want to retain the client. So i finally paid my last installment and i bought a cheap phone so that my airtime could go somewhere. So for six months i paid for a phone that i did not have. So tomorrow i am converting the number to prepaid and then i will be going to another service provider - one who actually knows how to retain a client - and starting on a new journey. i truly hope that whoevers reads this will truly investigate and review their retentions department.