1 reviews | Active since Sept 2012
<p>I'm in the process of leaving MTN. I have a 3G internet contract with them, no calls, no phones, just a data SIM card in a 3G modem forinternet. I'm currently getting slower connection speeds than in 1998 when I first got home internet on DIAL-UP!!!</p> <p>I've called them 3 times in the past week and cannot get technical support unless I call them from a MTN contract phone. So arranged with the supervisors on duty on two different days to get tech support to call me back, but surprise-surprise, I've not had a call back so far.</p> <p>To make it worse, the SIM is in a 3G modem, not a phone, but somehow 'I subscribed' to some thieving content company that sends you ringtones or some ****, who knows....they charged me R5 a day for 2 months but I had no way of knowing they were charging me cos it's on a wifi router/modem. How on earth did I subscribe??? </p> <p>They're providing me internet that is slower than internet I had 19 years ago!!!</p> <p>I'm getting a landline and DSL, sorry for you MTN but your inability to call me back and fix this just lost you a customer!! I told your supervisors if they didn't get it fixed I would leave and I'm a man of my word....landline was ordered today.... Look after your customers or they'll leave, that's what I'm' doing!!</p>
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Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the request to cancel the content service with Opera Telecomms has been logged as #***. We have escalated the matter to our technical support team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
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