Good at providing reference numbers, rotten a providing service

I have repeatedly reported data that have been lost to both the local MTN office and on MTN's online service. I have been provided with reference numbers and promises of a response within 8hours, but the 8 hours has turned into 8days without results. If there are any MTN employee with any integrity left who reads this he/she may want to follow upon ref. nos.*** &*** and #*** & #*** & #***