Good agent at store

Mtn had a very poor record for customer service. The online agents just give one the run a round. And the wrong, false info. This was confirmed by the store I went to in mooi rivier mall. What a battle to get my upgrade done. Every time Caroline tried to upgrade the retentions department cancelled it . After 8 days I had a strong word with Carmen at retentions and they stopped interfering. The offered me a ridiculously low package that Caroline couldn't find . This is all click bait to get the sale and then when you get the monthly bill it's way over the offered deal . So Caroline managed to reduce my monthly bill on both contacts and I got a new phone. Very good work. I'll recommend her!