1 reviews | Active since Mar 2018
Gone in sixty seconds...
So disappointed in my service provider of more than ten years. Bought a R90 airtime on Saturday. Loaded a week gig for R70. In less than a minute my airtime/data was depleted. I called MTN as was told my case will be investigated. Sunday I received an email that I bought a 30mb bundle. What a freaking joke! I mailed them back to inform them that their reply is ridiculous! Still waiting on a reply. It's not millions, but is my R90 airtime. Shame on you for robbing me broad daylight.
Good day Rudy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department for assistance. Also note that most smartphones can give you an indication of what your data was used on. You can find this information under your settings or app settings.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Rudy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our billing department for assistance. Also note that most smartphones can give you an indication of what your data was used on. You can find this information under your settings or app settings.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,