Gone data
<p>this morning I loaded 1 gig of weekly data and in less than 10 minutes it was gone (65 rand such a ******* but that's another problem for another day.) Calling the service center was no help I understand that my number is on contract and I'm not the contract holder but the missing data has nothing to do with whose contract it is like seriously. I wouldn't be calling if I was fairly billed. And worse off all the team leader / manger wasn't even there like how can you operate with no team leader like mtn is becoming a joke of a business. How can you miss manage simple billing ? Extremely disappointed
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Replies (3)
MTN South Africa's replyOfficial
18 May 2017, 10:19Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we can only investigate where the data went to once your invoice has closed. Our records have not updated as yet to provide you with any info.
Kind regards,
Ishie.
Best regards,
MTN South Africa's reply18 May 2017, 10:19
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we can only investigate where the data went to once your invoice has closed. Our records have not updated as yet to provide you with any info.
Kind regards,
Ishie.
Best regards,
MTN South Africa's replyOfficial
18 May 2017, 10:19Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we can only investigate where the data went to once your invoice has closed. Our records have not updated as yet to provide you with any info.
Kind regards,
Ishie.
Best regards,
MTN South Africa's reply18 May 2017, 10:19
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we can only investigate where the data went to once your invoice has closed. Our records have not updated as yet to provide you with any info.
Kind regards,
Ishie.
Best regards,
's updateReviewer Update
19 May 2017, 11:39what does tha mean once invoiced is closed ?
's update19 May 2017, 11:39
Reviewer Update
what does tha mean once invoiced is closed ?