dM
david M

1 reviews | Active since Sept 2012

23 Mar 2015, 10:39

Going to court

So. MTN have gone and cancelled my contract after I have made millions of attempt to get them to call me. So I spoke with a lawyer that is with the company I work for and they are in violation on the CPA. They have changed my contract from what it was. Please see the email I sent below: I am yet to get a response from you. I have now contacted my lawyer and mtn is in breach of the CPA.<br> <br> I WANT IN THE NEXT EMAIL, SIGNED PRO OF OF THE CHANGES MADE TO MY ACCOUNT FROM NASHUA, OR A VERBAL CONTRACT WITH MTN.<br> <br> according tog section 22 of the CPA any changes to my account need to signed and agreed upon.<br> <br> If I do not get this I will cancel this contact immediately and pay off only the device.<br> <br> I want contact from legal or fix this contract. Also I'm laying a charge against mtn for displaying my amounts on hello peter which is a social domain.<br> U like have had nothing...no response at all. And now I have received this... Yello, your outgoing call facility has been suspended. Please pay R.... immediately at ABSA Bank account no. ***. Kind Regards, MTNSA.<br> <br> So they have suspended an open investigation account without 1 contact.<br> I want this contract cancelled and will deal with the device

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Mar 2015, 17:12
Official
Hello makings,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We can see from our systems that you were in contact with one of our agents on 25th March and received feedback regarding your billing query. The reference for this interaction is ***. Please feel free to quote this reference number with any subsequent correspondence on this matter.

Regards
Mary
REQ:***