Going Nowhere Slowly with MTN

In trying to solve a data bundle issue - all one call centre support lady called Thulisile had to do was be nice! I'm not a technical expert in telecommunications and the terminology is not fami****. When talking to this lady all I got was attitude and a condescending tone at all times. It does get irritating when the person uses your first name over and over again to point out how little you actually know! Very disappointed!