Going nowhere all the time

<p>I have made a payment to MTN that is not reflected on my Statement in July 2016. I have calles at least monthly since then to have this sorted out. The call centre operaters are all very freindly and promise to look into this, but nothing happens. Several of these times, my account was suspended.</p> <p> </p> <p>I have logged complaints on the webpage. I receive confirmation and reference numbers, but nothing happens.</p> <p> </p> <p>I have emailed proofs of payment to at least five different customer service assistants (the ones I spoke with telephonically), to the customer service e-mail address multiple times, as well as to the collections email address. I keep getting reference numbers, and the promise of a reply within 24 or 48 hours, just to never receive the reply. If I call customer service with the reference number, I am told that they cannot follow up on collections reference numbers, and numbers for the collection service is not available.</p> <p> </p> <p>We are now approaching seven months and the matter has not been addressed - it has cost me a fortune in time and phonecalls.</p> <p> </p> <p>I just received my latest statement from MTN - and surprisingly, absolutely nothing has been about the situation.</p> <p> </p> <p>What would it take to get this matter addressed?</p> <p> </p> <p> </p> <p> </p>