KM
Ken M
1 reviews | Active since Feb 2011
04 Mar 2015, 12:52
Going in circles while MTN dodges the problem
I have a MTN account that gives me Anytime Minutes each month. I have a positive balance. Normally works, but when calling the Directory service, which is a chargeable call ( Not sure why it should be, but leaving that aside), I receive a message that I have no airtime. Followed the problem up with call center.....they referred me to store. Store refers problem back to call center, and so we go around in circles, with me making several trips to the store.<br> When will MTN simply fix the problem and stop passing the buck at my expense (Petrol, etc.)?<br>
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Replies (1)
MTN South Africa's replyOfficial
06 Mar 2015, 11:39Hello Mutchkr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, reference number SMC/***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, reference number SMC/***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 11:39
Official
Hello Mutchkr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, reference number SMC/***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention, reference number SMC/***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,