CS
Cheryl S
1 reviews | Active since Feb 2019
25 Apr 2019, 12:00
Going crazy
How is it that on the 25th I get my monthly data....but lately im told to wait 24 hrs for it to come through....mtn sends me a sms stating if I buy r60 airtime I receive 350mb data free.... so I buy the r60 airtime and guess what no free data....everytime I ph they are escalating it to the super or manager.....and still no follow up.....eish I wish I could just get away from MTN..........
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Apr 2019, 12:05Good day Cheryl
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply26 Apr 2019, 12:05
Official
Good day Cheryl
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,