AP
Anse P

1 reviews | Active since Jun 2012

05 May 2015, 17:12

Go the CEo?

My previous report refers to which MTN did respond. Just to add further detail on the next day when my phone was still not working, Letoy deliver a sim card which according to Chantelle will work immediately. Guess what . It did not. I was then told after I lost it ? That I can go the CEO at 14th and ask him why it was not completed. The cheek!. I had to use contacts to get me sorted out based on the fact that I am seen as a VIP customer at large company with n nhuge MTN contract . Pathetitic and you expect me to just accept an apology? Please invest in training Chantelle in CLient Relations to prevent this from hsppening to other people.

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2015, 10:23
Official
Hello aspeckham,

Thank you for your post.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

This matter has been escalated to the management team of The Clearwater Mall store for urgent attention.

We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.

Regards,
Bronwyn
REQ:***

Best regards,