1 reviews | Active since Mar 2009
Go away, we don't want your money
<p>I was looking to switch to MTN and walked into the MTN store in Rosebank to find out more about a contract I was interested in taking. Inside there was only one person inside (she identified herself as Phundi) who was helping another customer. after 10 min of waiting I asked politely if there was someone else that can perhaps help me. I was told that she is the only one in the store. No asking what I wanted so she could contact me later, just no, noone is there to help me. When I asked who I can complain to she said I should phone MTN customer service and went back to ignoring me. when I tried to phone the store the next day to complain, the line was dropped. Pathetic, terrible service.</p>
Good Day Juliana
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of MTN Mutual Square for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Kind Regards,
Zukiswa
REQ: **********
Good Day Juliana
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the management team of MTN Mutual Square for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Kind Regards,
Zukiswa
REQ: **********
The sales person did phone me and denied everything I said in my review. I don't deal with dishonest people. If you're at fault, rather admit it instead of raising your voice spouting lies. Despicable!
The sales person did phone me and denied everything I said in my review. I don't deal with dishonest people. If you're at fault, rather admit it instead of raising your voice spouting lies. Despicable!