1 reviews | Active since May 2016

24 Aug 2016, 13:35

Go anywhere but MTN!!!

<p>I'am disgusted in not only service MTN provides but in the manner they conduct business. We have been contacted numerous times to upgrade and when we finally decide to upgrade it is lies after lies not just over the phone but to my face!We ordered 2 X iPhone 6 Plus, mtn staff telling us it has been ordered, First they say it will arrive by Friday last week, then we go in on Saturday a staff member tells us no it is with the courier and the couriers are delayed even telling us that she can see it on the system...I have been phoning since Monday and they have been telling me they still waiting...Today I phone in only to hear by the same staff member it hasn't been ordered because there is no stock to order. So they have been lieing all along. Why couldn't they then and there when we made the request order say there was no stock no they lie saying they ordered the stoc**** We have in total about around 5-8 contracts with them and this is the service we get!How can you advertise a product you don't have????? I also phoned all the branches in PE and 2 said they have stock and when I asked them keep it aside all of a sudden they don't have them anymore ie. Staff does not know their own products!What does this say about their training??? And about loyalty the their customers!They are quick to take our money but can't deliver they service that comes with the payment!!!!!Staff telling us If nothing by tomorrow we should order a different phone this is unacceptable seen that it has already "been ordered" I refuse to take a different make of phone unless MTN is paying the contract. And believe me when I say we aren't the first customers to complain about the lies...</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Aug 2016, 16:02
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********