Glitch in system that they know about and they won't fix it. No care in the world a long with no logic

You guys are brain dead!!

I went to MTN Fourways and spoke to Mamoagi and Emmanuelle.

Today's date is the 1st of April, the package I wanted was the R399 for 600gb with 5G Huawei router. They asked me for my debit date (Funny enough on a month to month bases you can only choose select dates of which the 25th is not one of them. I was first informed that i would have to pay R150 + Pro rata at which later the lady said she would give me the sim card for free (I'm assuming that's what you wanted to charge me for the sim card).

The problem came in is that I selected the 4th of the month which is the closest to my pay day of 25th. The pro rata + the 1st installment combined that they wanted to charge was R798. Upon that which I was happy to go with I was told that my debit order would go off on the 4th of April 2025. So my question to them was what is the extra R399 for. I know the pro rata for April and May's payment is R399, but then I have paid for April and May. Why would another R399 come off on the 4th of April, what would that be for? I was advised top come back on the 4th but this is a bull**** excuse. They told me that they have done the exercise before and that MTN will not change it even though they know they are in the wrong.

I asked them to please call there superior and to escalate it. No help, flatly told no we cant.

Is everybody working for MTN brain dead? You guys are the only ones I know with a negative IQ, did your parents not teach you logic?

Why can you not tell me what the debit on the 4th of April is for if I've already paid for April and May. The next debit should be May 4th that would be for June that i can understand. Trying to pull a fast one because either you are dumb and ****ing useless or you are doing it on purpose in which case you are *****ing peoples money.