1 reviews | Active since Apr 2015
Giving up on MTN
My family and I have been loyal clients of MTN for at least 15 years - if not longer. It has however become evident that MTN does not care about loyal clients. For the past 30 months we have been experiencing deteriorating signal in Arcadia, Pretoria. We have 30 odd reference numbers for reporting this problem. During the middle of last year MTN promised that they would be erecting a signal tower in Arcadia before the end of 2014. Now they inform us that they are looking for a premises. Since the weekend I have experienced 10 dropped calls. The longest conversation I could have was 48 seconds. Calls are dropped before I can even answer - 1 bar reception or no service (two calls yesterday afternoon). This happens in all weather conditions, whether I am inside or outside or anywhere in the house. My colleagues and line managers cannot reach me nor can my friends. All devices are in working order. As MTN cannot/does not want to offer a solution (e.g. a signal booster) all family members are now willing to change to a different service provider and pay more so that we can actually use the airtime we are paying for. I challenge MTN to phone me at home and complete a conversation
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike