1 reviews | Active since Jun 2009
Giving personal information to the non account holder
<p>Good day ... I blocked all out going calls on one of my mtn cell contracts on the 29 august 2016 (mtn reference ********** 89)... my ex husband called in on the 4 septmeber 2016 and the person at mtn gave him information on my account and unblocked the cellphone as per his request. Mtn emailed him my itemised bill to email address that he requested which is not even the email address on the system. Please advise how this was allowed as this is unacceptable. The manager at mtn was supposed to call me back after listening to the recording. I haven't received a call as yet. My mtn reference for 8 September 2016 is ********** 49. I await you feedback.</p>
Thank you for your post.
Please be advised that the matter was escalated to the relevant management division to retrieve the call for us. We listened to the call however we note that your Ex-husband provided the mtn account security pin to the agent. Mtn cannot be held liable as your ex-husband knew what the security pin is.
We have requested our quality team to assist with uploading the call recording on ref REQ:***. You may provide this ref # to the nearest MTN Store in order for the call to be listened to at the store.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please be advised that the matter was escalated to the relevant management division to retrieve the call for us. We listened to the call however we note that your Ex-husband provided the mtn account security pin to the agent. Mtn cannot be held liable as your ex-husband knew what the security pin is.
We have requested our quality team to assist with uploading the call recording on ref REQ:***. You may provide this ref # to the nearest MTN Store in order for the call to be listened to at the store.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***