1 reviews | Active since Jun 2017
Givimg away phone number to unreliable 3rd partie without consent
<p>On the 27th of May I received a call for a phone upgrade which only materialised on your systems and I never received anything as promised. Since 8th of June I have been trying to have the cancellation activated and YOU that gave my number away cannot help me with this. I am tired of being thrown back and forth from MTN to Summer Mobile Capetown with no avail. I will not rest, I have tried your 808 without success and I will do all possible to have this mess out. RESOLVE the mess you created by giving away my number. Your supervisors are also too special to talk to people.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
The **** of back and forth from MTN and Summermobile is still going on. Summermobile gave me a reference number stating the cancellation has gone through and yet when I phone MTN 808 they tell me it has not gone through. Will you urgently look into this. You are costing me a lot of time with this.
The **** of back and forth from MTN and Summermobile is still going on. Summermobile gave me a reference number stating the cancellation has gone through and yet when I phone MTN 808 they tell me it has not gone through. Will you urgently look into this. You are costing me a lot of time with this.