1 reviews | Active since Nov 2011
GIVES OUT PERSONAL INFO & INCREASE FEES IN 1 MONTH
In Feb 2015 I have signed up for a contract via Canal Walk iStore, and have been in contact with MTN regarding my contract since April 2015. <br> <br> Will give MTN benefit of doubt for 1st month where pro-rata was added, but have not once thereafter been charged at the rate as per my contract. <br> <br> After several calls and emails MTN said that the charges are valid and I should take it up with iStore. Then MTN Paddocks consultant advised that iStore entered incorrect promotional code, therefore the charges is incorrect but cannot be changed and on the 4th of Sep 2015 I was told via the iStore that my premium was increased by 10% in May! <br> It is ********* to increase premiums immediately after a client signed up and not notify / bother to respond to several queries. <br> Another worrying issue I reported, is the fact that my online MTN login is linked to another account. Under my login have access to view billing &
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the price changes became effective in May , communication was sent to clients, we apologise if you didn't get it. On your contract as well it's states that MTN can make changes in price at any time kindly check your contract you will see that.
Regarding your MTN active account kindly go to nearest MTN store and ask them to assist you , you can also change your logins and see if you are able to view your own details.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the price changes became effective in May , communication was sent to clients, we apologise if you didn't get it. On your contract as well it's states that MTN can make changes in price at any time kindly check your contract you will see that.
Regarding your MTN active account kindly go to nearest MTN store and ask them to assist you , you can also change your logins and see if you are able to view your own details.
Regards
Nompumelelo
REQ:***