JO
Jeanette O

1 reviews | Active since Oct 2012

27 Aug 2015, 10:55

Gives airtime and then let is expires

MTN I do not know what you are up to. On the 22nd of every month I get airtime loaded on my phone. I get a 500mb data bundle every month, but after only 5 days you send me an sms saying that the data bundle has expired. How can you only give me 5 days to use my data bundle? I paid for it - so surely it should last much longer! In plain and simple terms you are *****ing and ripping me off!

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Aug 2015, 12:55
Official
Hello Jeanetteoosterhu,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle depletes as per normal and no irregularities.

Best regards
Mantoa
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