Given the run around for over a month due to incompetence.

<p>This started when I got my first notification to get my upgrade, I go in to nicol way as the sms indicated I should, they then tell me I am not authorised to get the upgrade, so then I then ask if my mom (who the account is currently in) if she can transfer ownership to me, she says that you need to go in to the store.<br /><br />So the second time I got to Nicolway, I get told I need a signed letter of authorisation, a copy of my moms ID and my ID.<br /><br />I come back the 3rd time, with signed letter of authorisation, verified copies of both our ID's and then I get told that I need a payslip, and3 months bank statements.<br /><br />I come back the 4th time, they now tell me that you cant transfer ownership without the owner of the account present. <br /><br />1+ MONTH OF POINTLESSLY MESSING ME AROUND. <br /><br />My mother stays in the neighbouring province and having to drive, from the next province, to authorise changes, to the account she has authority over, is a joke. <br /><br />And obviously there was no suggestions or assistance, the guy point blank said he cant help me.</p>