Given the run around

<p>On the 14th Oct 2016 I made a payment to Mtn and after numerous calls and having 2 contract phones disconnected a gentleman helped me and after me send through a proof of payment told me it will all be sorted out. I receive my next bill but that payment does not reflect. I discontinue paying my bill to see when my phone will be disconnected to start all over again. If I continue to pay - it will just get lost in the system and I'm R1400 poorer. </p> <p> </p> <p>On 24th Jan the 2 phones are totally disconnected. I pay 2 amounts, one on 30th January and the full outstanding balance on 01 February - this includes the 'lost' amount. I just want my phone sorted out. Nothing happens!</p> <p> </p> <p>On the 4th Feb my husband and myself go to an Mtn store in Pavillion and spend our afternoon there trying to sort this out. On 7th Feb my husband is informed that the 'lost' amount has been found and we now have a credit on our account and the 2 phones will be reconnected! </p> <p> </p> <p>On the 17th of Feb we are back at the Pavillion Mtn store talking to the same lady. One phone will be reconnected within 2 to 24 hours and a commitment from a Mr William Meintjies to find the reason why an error is coming up on the one cell number and sort it out on Monday the 20th Feb. On the Monday I contact customer service and request an update on the ref no we were given on the 17th Feb - another runaround! We have to wait 7 to 10 days from the issue of that reference. Patiently we wait - today I phone and it now appears as if the cell no hs been recycled and is no longer available and we are no closer to the issue being resolved.</p> <p> </p> <p>Neither phones have been operating in the month of feb - no fault of mine! </p> <p> </p> <p>I have had my MTN contract cell number for a good 20 years if not more. </p> <p> </p> <p>I have lost all faith in the service Mtn can provide. The only reason I am requesting assistance of any sort is my contract ends in October 2017 and I will be held liable till then. Please know that I will Not under any circumstances pay for the month of Feb as I had no service for this entire month even though Mtn has my money!</p> <p> </p> <p>This is shocking service - this contract originated over 20 years ago. </p> <p> </p> <p>Just would like to see if my faith in Mtn can be restored and anyone worth any substance can do something to help.. To date we have had to contact and run after Mtn. The only person that tried assisting is now on long leave because the branch is closed for 6 weeks due to revamping. Calling 808 is a useless exercise - no is interested in helping a client - such a sad state of affairs. </p>