1 reviews | Active since Dec 2012
Given the roundabout
<p>I have not been receiving my e-mail statements since May 2016. When I requested that MTN send me copies, I got charged for this. I have been trying to get a refund for the past few months but I just get the roundabout, being told that the refund will happen within 7 days or within 48 hours, or the request has been sent to billing or accounts, but to date I still have not received the refund. The latest ref no is REQ ********** . Please can someone take ownership of this and ensure that the refund is done. Also, I am still not receiving the monthly e-mail statements. </p>
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
Good day Marinella,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly be advised that a request has been logged with our billing department to refund the amount of R37.72 and to investigate the reason why you have not been receiving your statements as the e-mail address on our system is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn Saunders
REQ:***
Best regards,
1) Please advise how and when the R37.72 will be refunded as to date I have heard nothing further
2) Apart from receiving some back dated statements after your reply, I am still not receiving my regular monthly e-mail statements. Again, I have heard nothing further about this issue
3) The monthly debit order was not debited to my account as normal at the end of October. On enquirying, I was informed that the debit order run was not processed by MTN and it is now up to me to arrange for payment or else I will be disconnected!!! I am flabbergasted that MTN's incompetence has now become my problem! Why should I have to arrange for payment when MTN has a debit order system on file??? If I do arrange for payment and MTN then processed the debit order, it will then take MTN another year to arrange a refund, so I will not arrange for payment, MTN must get their house in order!!!
1) Please advise how and when the R37.72 will be refunded as to date I have heard nothing further
2) Apart from receiving some back dated statements after your reply, I am still not receiving my regular monthly e-mail statements. Again, I have heard nothing further about this issue
3) The monthly debit order was not debited to my account as normal at the end of October. On enquirying, I was informed that the debit order run was not processed by MTN and it is now up to me to arrange for payment or else I will be disconnected!!! I am flabbergasted that MTN's incompetence has now become my problem! Why should I have to arrange for payment when MTN has a debit order system on file??? If I do arrange for payment and MTN then processed the debit order, it will then take MTN another year to arrange a refund, so I will not arrange for payment, MTN must get their house in order!!!