Given incorrect contract package and did not honor Black Friday Deal
<p>I app**** for a MTN contract on Black Friday with a qualifying package and was given a different package and did not get the 50 GB data and 10 000 MTN to MTN minutes as advertised. I clearly told the sales lady that the only reason i am taking this contract is for the Black Friday Deal and she told me that i qualify and the contract was approved after giving her my information via telecon.</p> <p>I have been going back and forth with emails for the past 1 and a half months with the customer care and was told to sign the incorrect contract and forward it to the customer care for them to assist me. I signed and forwarded the incorrect contract and received an email with the comments below which made me furious. I will need to seek legal help and cancel this contract if the problem continues.</p> <p> </p> <p>Thank you for emailing Customer Care.</p> <p>Please note the package you signed as per copy of your contract states Mychoice 100 minutes with 200sms bundles and 300mb data bundle which is discounted for 24 months.</p> <p>The Black Friday deal you do not qualify for as your copy of contract shows that you signed for the contract December and the Blackfriday promotion was for the 25th November only.</p> <p>We trust that you find the above in order.</p>
Good day Jonathan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
The package is in process to being loaded on your account
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day Jonathan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
The package is in process to being loaded on your account
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
