TM
Thabo M

1 reviews | Active since Jul 2011

13 Apr 2015, 12:41

Given ********** S5mini handset

On 29 Oct 14 I upgraded and got a \new Samsung S5 mini"from MTN. I experienced problems connecting to the network this weekend. So I took the handset to Samsung Woodmead for repairs. <br> <br> I was informed by Samsung that the IMEI and the RNR are differ<br> Samsung asked me to bring proof of purchase/contract because the handset has different IMEI and RNR. They asked if I had the phone repaired previously...the answer is a no. This is the first time.<br> <br> MTN from what I can tell gave me a ********** handset. I am upset and want the contract terminated"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 15:25
Official
Hello Thabopm,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***

Best regards,