Given a hard time on insurance clI

Three to four weeks ago I reported a ****** phone at mtn n they couldn't assist me due to stalk taking I went b ack two weeks ago n submitted a firm of insurance n the lady wgo was assisting me said they'll call me, I called0d on Monday wanting to find out id they've processed everything apparently they did not I called again yesterday n the lady said my ime number is is incorrect n I asked y didn't she call to inform me the past few week and she said he's still busy with the customer till I asked for assistance from a guy at mtn. Mtn ladies don't do their work realky this is bad