Given a faulty phone and further inconvenienced

After purchasing a phone on contract, the device went faulty within a week. I returned it to the store on a Thursday and the employee who received it said I'll know the status of my phone on Monday. Monday arrives,no feedback so I call back on Tuesday and only then am I informed that it will take a ridiculous 2 - 3 weeks before I hear anything from the repair centre. <br> A day short of 3 weeks go by and I don't hear a peep so I decide to go in store and enquire. The lady I stated my problem to fetches her phone from the back, calls the repair people and hands the phone to me to deal with them. Who does that!? <br> After giving details to the repair people they say they don't have a record of my phone. The store assistant then goes to the back office and disappears for 50mins, all the while I can see her and other staff through the window searching through stacks of documents and folders. She eventually comes out with a brand new phone. My hypothesis: the original phone got lost.<br> <br> With my original phone I lost: a tempered glass screen protector, a R250 Zando voucher code, and time to use my promo 30GBs data. No one has gotten back to me, and I expect these things to be replaced.