FG
Francis G
1 reviews | Active since Feb 2012
21 Oct 2015, 09:17
Given 2 days to pay, suspended after 1!
Someohow my bill was not paid, I got a message on Monday to say that I have 2 days to pay. I have been suspended on Wednesday morning. That's the morning of day 2, which meant that I only had 1 day to pay. Adding insult to injury, I paid it at about 7am on Wednesday morning, well within the 2 day period. I have now been hoilding for over half an hour to resolve.<br> <br> If actions speak louder than words, what do you think MTN's actions are saying to me?<br> <br> I am still holding....
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MTN South Africa's replyOfficial
22 Oct 2015, 14:28Hello EffGee,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on cash method and you have 21 days from the invoice to pay the account. The account has been suspended on the 21-10-2015.
Suspension is due to the following: Payment for R2500.00 received and reflect on the account 1-9-2015 The account reflect short payment of R642.98. Invoices for September month generated, no payment received. Invoices for October generated and added to the account, the last payment received R2951.59 on the 22-10-2015 the account balance is now R1527.24.
This balance is for the October month and need to be paid on the 31st of October. If this payment cannot be done you need to call in to set up the payment arrangement for you to avoid for the account to be suspended.
We do not pick up that the agent has set up the payment arrangement for the line not to be suspended until the payment has been received and allocated.
The complaint has been sent to the Cape Town supervisors to address this with the agent.
Kind Regards,
Alice vand der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on cash method and you have 21 days from the invoice to pay the account. The account has been suspended on the 21-10-2015.
Suspension is due to the following: Payment for R2500.00 received and reflect on the account 1-9-2015 The account reflect short payment of R642.98. Invoices for September month generated, no payment received. Invoices for October generated and added to the account, the last payment received R2951.59 on the 22-10-2015 the account balance is now R1527.24.
This balance is for the October month and need to be paid on the 31st of October. If this payment cannot be done you need to call in to set up the payment arrangement for you to avoid for the account to be suspended.
We do not pick up that the agent has set up the payment arrangement for the line not to be suspended until the payment has been received and allocated.
The complaint has been sent to the Cape Town supervisors to address this with the agent.
Kind Regards,
Alice vand der Merwe
***.
MTN South Africa's reply22 Oct 2015, 14:28
Official
Hello EffGee,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on cash method and you have 21 days from the invoice to pay the account. The account has been suspended on the 21-10-2015.
Suspension is due to the following: Payment for R2500.00 received and reflect on the account 1-9-2015 The account reflect short payment of R642.98. Invoices for September month generated, no payment received. Invoices for October generated and added to the account, the last payment received R2951.59 on the 22-10-2015 the account balance is now R1527.24.
This balance is for the October month and need to be paid on the 31st of October. If this payment cannot be done you need to call in to set up the payment arrangement for you to avoid for the account to be suspended.
We do not pick up that the agent has set up the payment arrangement for the line not to be suspended until the payment has been received and allocated.
The complaint has been sent to the Cape Town supervisors to address this with the agent.
Kind Regards,
Alice vand der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on cash method and you have 21 days from the invoice to pay the account. The account has been suspended on the 21-10-2015.
Suspension is due to the following: Payment for R2500.00 received and reflect on the account 1-9-2015 The account reflect short payment of R642.98. Invoices for September month generated, no payment received. Invoices for October generated and added to the account, the last payment received R2951.59 on the 22-10-2015 the account balance is now R1527.24.
This balance is for the October month and need to be paid on the 31st of October. If this payment cannot be done you need to call in to set up the payment arrangement for you to avoid for the account to be suspended.
We do not pick up that the agent has set up the payment arrangement for the line not to be suspended until the payment has been received and allocated.
The complaint has been sent to the Cape Town supervisors to address this with the agent.
Kind Regards,
Alice vand der Merwe
***.