CM
Christo M

1 reviews | Active since May 2011

23 Feb 2016, 16:41

Giveback promo, more like take back

I normally bought 3Gb data and it lasted me almost a month with the fact that if you load 3Gb bundle you receive 3Gb and 1,5Gb nightshift.<br> Well seems like with all the increases the rate my data is depleting nowadays are also increased.<br> On 31/1/2016 I bought 3Gb data, so I had 6Gb in total and guess what on the 15/2/2016 it was depleted and I thought maybe fault from my side, well I bought 1Gb, which is 2Gb, and today it was depleted after just over a week and the most I have downloaded was maybe 100Mb from my side, the rest was browsing. So I guess Mtn will tell me it is programs in background updating or some sort of malware/spyware I have on my system, well I can assure you it is not the case and your data bundles are getting more and more ridiculous, so I am only left to move to another provider as you are clearly not supplying service you had in the past. The number from which I am using data is ***, have a look at it and verify that there are no suspicious behavior that can be responsible for this from your side.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Feb 2016, 22:28
Official
Hello wkm2,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have accessed the account and cannot pick up any amount of data bundles that have been loaded for ***. The only usage generated from the number is for USSD codes and no internet usage.

Kind Regards
Siphumezo
REQ:***