MJ
MARISKA J

1 reviews | Active since Mar 2013

25 Sept 2015, 07:46

GIVE ME WHAT I ASKED FOR AND NOTHING MORE!!!!

I signed a contract for R399, not R445.01. <br> I only want the 200 SMS bundle as per the original price plan when I took the contract, not the extra 300. <br> MTN is just doing what they want and then sending statements out to clients. <br> My contract was as follows:<br> R399 p/m including 300MB data, 200 SMSs 100 Anytime Minutes. That should be R399 a month all included and with tax. <br> Every time I get my statements I see \Recurring SMS Bundle 300"which I did not ask for. The worst part is I don't even get the 300 SMS' a month extra. <br> Oh and they are doing the same to my husband. So two people using MTN are being done in because MTN doesn't know what they are doing. <br> MTN proudly displays their FAIS Accreditation certificates"

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Sept 2015, 10:55
Official
Hello TRIXYFOX,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the 300 sms recurring bundle has been deactivated and a credit is passed for the charges.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
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