Give me my refund

Hi Suresh. This morning I chatted to Selva Naidoo. My complaint yet again is that neither one of you have helped. Suresh - you are a supervisor. And you are not in today. Of course not! No one can tell me where my refund is. No one can tell me that there is even a refund. Even when I settled the cell phone account/contract on the 22 June. Countless, endless emails and phone calls and it is like dealing with people who are clueless. You are *****s. There is absolutely nothing on your system. All I get is emails saying this matter has been resolved. I paid R398.49 cents, you have billed me for June, July, August, September, October - an amount of R180 a month. I am due a minimum of R900 back. But you won't give it to me. No one can tell me anything. Selva has called me back to say that he has logged this issue with Suresh. NOW SURESH, AS THE SUPERVISOR - ARRANGE TO HAVE MY MONEY REFUNDED INTO MY ACCOUNT. You have not credited my account as you promised and assured me was the case. You are quite simply inept. Now sort this out. Janine