1 reviews | Active since Jul 2015
Give Me My Number Back!
I took up a contract with MTN in 2013 and I was quite happy with them ever since, they almost never let me down and thus I renewed my contract with them in 2016. Things went awry financially for me towards Dec 2016 and I was eventually handed over to the attorneys due to overdue payments and my number was ultimately suspended. Less than a month after receiving calls from MBD Inc , the attorneys, I settled the account in July and received a paid up letter from them. I have called their 808 number to reinstate my number on a prepaid basis, I have sent numerous emails and have made countless visits to your branches and not even your branch employees are willing to help. They always tell me "send an email". Will I ever get my number back MTN?
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints management Team