Give me my data
Like how many times must i phone and walk into your shop to have this matter resolved? Im so annoyed right now. I signed up for router promotion which was in your February edition. Its Huawei B315S router with is to come with 40gigs of data (20gigs Anytime and 20 Night time data) for R359pm. Instead of getting 40gigs data i am only getting 30gigs (10 anytime and 20 nighttime). i have been escalating this matter countless times getting ref number after ref number. im annoyed now. Please sort it out. give me what im paying for and stop it with the run arounds. when you deduct money i dont give you the run around. SORT THIS OUT or i will request this contract to be cancelled for false adverting. as much as im signed on myMTNChoice 10gig it should be double as you advertised. REF 265 746 943, and 265 814 700 and others from MTN shop the Grove shopping mall.
Dear Jessica,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jessica,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,