Give me back my money

<p>I have a reference number - ***1. However, my problem has not been addressed properly and it is impossible to get to speak to anyone except via email and they take 5 days to respond to my mails. On or about 22nd February I <span style="text-decoration: underline;">cancelled</span> my son's contract (beyond 24 months) as he was moving overseas. The contract is in my name. On 1 March and on 1 April the R195 contract fee was deducted. When I spoke to the call centre on the one time I managed to get through, I was told that the number had been <span style="text-decoration: underline;">converted</span> to prepaid. On further contacting customer care via email I was told that the conversion to prepaid occurred on 15th March and do I have proof that I called in February. I don't have a reference number for the original cancellation, but surely it must reflect on the system. I need 2 x R195 to be refunded, but all emails I get refer to 1 x R195 as a refund. I cat get anyone to call me back or get through to discuss and conclude this.</p>