GHOSTS STAFF

<p>I AM A CONTACT SUBSCRIBER TO MTN , I HAD A PROBLEM WITH MY CELL SOME 3 MONTHS AFTER PURCHASE . I CALLED THE MTN CUSTOMER CARE LINE AND INFORMED THEM OF MY PROBLE, THEY TOLD ME THAT I NEED TO TAKE MY PHONE TO A CUSTOMER CARE MTN BRANCH. I TOOK OFF FROM WORK AND THEN WENT TO CHATSWORTH CENTRE BRANCH WHICH IS APPROXIMATELY 65KM FROM MY HOUSE ONLY TO BE TOLD THAT I NEED TO BRING THE BOX, AND ALL ITS CONTENTS. I WAS THEN TOLD GO TO BLUFF BRANCH WHICH IS APPROX 50 KM FROM MY HOUSE.</p> <p>ON THE SAME DAY I WENT BACK TO BLUFF SOME 50KM AWAY ONLY TO BE TOLD THAT I NEED TO COMPLETE A INSURANCE CLAIM FORM WHICH WAS THEN GIVEN TO ME AND WAS TOLD TO FAX IT ON THE NUMBER THAT APPEARED ON THE PHONE.</p> <p>I FAXED THE FORM AND ABOUT A WEEK LATER I RECEIVED AN EMAIL STATING THAT THE FORM I FAXED WAS INCORRECT AND THAT I NEED TO REFAX A CORRECT ONE WHICH WAS THEN FORWARED TO ME. I DID THIS AND ABOUT 2 WEEKS LATER I RECEIVED A PHONE CALL STATING THAT MY PHONE WILL BE PICKED UP BY A COURIER SERVICE EMPLOYED BY MTN TO BRING THE PHONE IN FOR REPAIR. THE PHONE WAS COLLECTED ON THE 3 OF OCTOBER 2016. AFTER 2 WEEKS LATER I TRIED CALLING THE INSURANCE CUSTOMER CARE NUMBER ONLY TO BE PUT WAITING FOR SOME 30 TO 40 MINS PER TIME. I THEN SENT EMAILS TO THE INSURANCE DEPTS NUMEROUSLY ONLY TO RECEIVE AN ELECTYRONIC REPLY TELLING ME THAT MY COMPLAINT IS BEING NOTED AND THAT SOMEONE WILL GET BACK TO ME. SINCE THEN I HAVE BEEN CALLING MTN CUSTOMER CARE OFFICES AND HEAD OFFICE CUSTOMER CARE I AM NOT RECEIVING ANY JOY.</p> <p>ABOUT THREE WEEKS AGO I RECEIVED AN EMAIL FROM SMARTPHOPNE TELLING ME MY PHONE HAS BEEN REPAIRED AND THAT I MUST CONTACT THE INSURANCE COMPNAY TO GET THE EXCESS AMT AND THEN FAX PROOF OF PAYMENT FOR RELEASE AND DELIVERY OF THE PHONE.</p> <p>THIS WAS AN ELECTRONIC EMAIL THAT DID NOT WARRANTY A RESPONSE FROM ME. I TRIED EMAILING THEM .</p> <p> </p> <p>I AM SO FRUSTRATED THAT I REALLY NEED SOME HELP BEFORE I GO TO THE NATIONAL MEDIA.</p> <p>I WISH YOU COULD ASSIST.</p> <p> </p> <p>MANY THANKS</p> <p> </p> <p>R.P. NAIDU</p> <p> ********** 739</p> <p> </p> <p>SINCE THEN I HAVE BEEN CALLING MTN CUSTOMER CARE OFFICES AND HEAD OFFICE CUSTOMER CARE I AM NOT RECEIVING ANY JOY. T</p>