Ghastly Customer Service and Blatant Misrepresentation

<p>I maintain handset insurance with MTN Insurance and two weeks ago had reason to use it. I have never needed to claim before and can only say that the experience has left me horrified at how a listed SA company can quite happily collect premiums and demonstrate NO intention of fulfilling in an honourable or dignified manner.</p> <p>I went into one of MTN's service centres to open the claim 2 weeks ago. I received a reference number and was informed that the claim would be processed within 5 days.</p> <p>2 weeks later I am unable to speak to anyone in MTN Insurance (the only option being an IVR) and there is no reference recorded against my claim - even though I received the number when I logged it in their shop!</p> <p>On returning to the MTN branch to try again, I received a printout showing me how my claim has merrily exceeded critical service levels within MTN 7 DAYS AGO!!! </p> <p> </p> <p>I left a complaint on MTN's website and was again informed that it would be dealt with in 5 business days. NOTHING!</p> <p> </p> <p>What is this company playing at? When needing to receive a basic incremental service, I appear simply to be talking into a void. </p> <p>I didnt appreciate just how broken MTN actually is.</p>