DS
Danie S

1 reviews | Active since Jan 2011

10 Dec 2016, 13:57

Getting worst by the day.

<p>I have been with Mtn for more then 20 years now. It is starting to feel to me that they don't caer about there customers any more. I have now been not abel to make a call for more then 24 hr even though I have money on my cell. It is not the first time this happen. In the past I use to restart my cell and the problem was sorted, not nice but it work. I make sure I load airtime when I see it get low as it is not nice to hear in the middel of a call" You have 1min remaining". This time restarting did not help. I call 808 and the lady told me that she would reset my line and that I must put my cell of for 10min. Did this and nothing. I see I have money, thay see I gor money but when I try to call " insufficient funds" Left it and try this morning again. Same again. Call 808 , same answer same result. I pay my monthly contract. I pay for my airtime. What if I have a emergency? I need my phone for my work and are now stranded. The only bright light is that my contract end April 2017. After 20 year I will think good before I sign with Mtn again.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Dec 2016, 16:12
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the error “you have insufficient funds to make a call” was due to that the available funds at the time of the calls was the Loyalty Airtime, when making voice calls the airtime will only deplete on MTN to MTN calls.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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