SS
Simphiwe S
1 reviews | Active since Jul 2015
12 Aug 2015, 09:40
Getting smses that my account will be suspended
This complaint is a follow up on this compliant that I logged: http://hellopeter.com/mtn/complaints/cancelled-contract-but-im-still-being-debited-***<br> <br> My sim-card was migrated to pre-paid after I logged the above mentioned complaint. My sim-card was suspended even though I had requested for it to be migrated to prepaid after my contract had elapsed. Now this morning I got the following sms:<br> <br> \Yello
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MTN South Africa's replyOfficial
27 Aug 2015, 17:55Hello Skizo07,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expire date 22-3-2015 and the line has been converted to pre-paid 22-7-2015.
As per the system we do pick up that you have requested for the pre-paid migration on the 9-4-2015. We have requested for the balance of R 459.20 to be credited to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expire date 22-3-2015 and the line has been converted to pre-paid 22-7-2015.
As per the system we do pick up that you have requested for the pre-paid migration on the 9-4-2015. We have requested for the balance of R 459.20 to be credited to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.
MTN South Africa's reply27 Aug 2015, 17:55
Official
Hello Skizo07,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expire date 22-3-2015 and the line has been converted to pre-paid 22-7-2015.
As per the system we do pick up that you have requested for the pre-paid migration on the 9-4-2015. We have requested for the balance of R 459.20 to be credited to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract expire date 22-3-2015 and the line has been converted to pre-paid 22-7-2015.
As per the system we do pick up that you have requested for the pre-paid migration on the 9-4-2015. We have requested for the balance of R 459.20 to be credited to bring the account to R0.00.
Kind Regards,
Alice van der Merwe
***.