1 reviews | Active since Dec 2015
Getting overcharged and incorrect billing
On 30 October 2015 I upgraded my contract from MTN My Anytime 100 Topup to My MTNChoice 50Mins and I would pay R389 for the Z5 Compact. Although I wanted to keep my old package I was told that they are no longer offered so I have to take the MTNChoice as it's similar so I was told. Upgrade went well, I set my Subscriber Usage Limit to R0.0 (reflected on my contract). on the 30th of November I checked my invoices and to my surprise the amount due was R542 not the R389 that I signed for. My woes didn't end there on the 4th of November I recieved the 30GB free bundles that was meant to expire on the 4th of December and on Saturday the 26th about 10GB of it was still available but while I was downloading yesterday I got message stating that I have used my Usage Limit , I call MTN the lady tells me I have incurred about R176 of my usage limit & my data expired on Monday which doesn't make sense since 30 days hadn't passed. Went to the MTN shop and got told I will be charged R1244 of my Usage Limit. Now my service has been blocked, I got overcharged and will paying for something I didn't sign up for and didn't even use. I have been using airtime throughout the month. MTN is robbing me
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit of R 99.99 was passed on your account on 2015-12-04 for the invoice dated 2015-11-13. Please be advised that a billing query requesting for the invoice to be validated, may only be logged once the invoice has been closed after the invoice date 2015-12-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit of R 99.99 was passed on your account on 2015-12-04 for the invoice dated 2015-11-13. Please be advised that a billing query requesting for the invoice to be validated, may only be logged once the invoice has been closed after the invoice date 2015-12-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
